Sample Product Support Manager Resume

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Michael Jubing
2541, East 34 Street,
Carlisle, MA 18978,
(555)-323-9990.
Email: michael.jubing@gmail.com

Academic Background

  • Achieve Master of Business Administration Degree from the Indianapolis University, Indianapolis in the year of 1991 at Information System as the major.
  • Obtain a certificate course on Product Support Analyst from Chicago State Advanced Technology Institute.
  • Get Bachelor of Science Degree from the Southwestern Poly Technique University, Florida in the year of 1985 at Management as the major subject.

Computer Programming Skills

  • Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express
  • Programming Language: Pascal, Turbo Pascal, C, C++, Java, Java Swing, Python
  • Hardware Tools: Vax, Intel Touchstone Delta, Unix Workstations with numbers of DSP chips with array processors, TC/IP configuration LAN and Networking.
  • Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Linux, Unix, MS DOS

Professional background

2000- Present date: Worked as the Product Support Manager for the Brown Software’s Sales and Support, California with the following job responsibilities

  • Provide proper supervision as the management head to the supporting staffs and other product support professionals.
  • Obtain the maximum levels of consumers’ satisfaction by ensuring them with product supports through appointing and preserving potential staffs.
  • Supply necessary training and technical knowledge for delivering standard product support to the consumers.
  • Put in array of essential technical publications like biannual software guide, white papers as well as various technical notes along with the news letter.
  • Provide necessary evaluation and developmental strategies in numbers of front-end periodicals.
  • Provide vital project policy summary and analysis data of cost-benefit.
  • Provide necessary documentation and reports with proper monitoring each project and submit it to the vice president of the information System.

1993- 1999: Worked as the manager of the user end computers at the McPherson Components, Chicago with following responsibilities

  • Provided due management and implementation with all connected applications.
  • Supplied necessary guidelines and standards for developing, implementing and maintaining the personal computers.
  • Provided proper management regarding hardware acquisition and software acquisition.